Question 1

What is your Return Policy?

Accepted Answer

Custom Printing 
All Sales Are Final. No Refunds or Exchanges will be made. If we make a mistake, we will reprint it free of charge.

If You Receive A Defective Item
CONTACT US immediately if you find there is a problem with your order once it arrives (within 5 business days of delivery). Call customer support at 713-252-2399 or by filling out our contact form with your order number.

The Fix
If the mistake is something WE messed up, we'll get your order reprinted and shipped out to you at no cost and within our standard production time.

If it was a mistake on YOUR end, we'll ask you to create a return label & ship the product back to us. Please include the original packing slip in your return. You can ship it back using whatever carrier you prefer. Once we get it, we'll refund 50% of the order subtotal. We must receive your order within 30 days of your original contact with our customer service team about the issue.

Please address your shipment to:
The Print Boxx Returns - {YOUR ORDER NUMBER}
637 Trammel Fresno Rd.
Unit A
Houston, TX 77545

Damage from Shipping:
The Print Boxx uses FedEx and USPS for all our shipping. If your order arrives damaged, we'll work with them and in the meantime, we'll reprint and send out your new product within the standard production time.
Exclusions
Any issues that happen after you successfully receive the sign including installation or additional modifications are not covered under our return policy.

Question 2

Do you offer delivery or shipping?

Accepted Answer

No we do not deliver. We offer shipping and instore pickup ONLY.

Question 3

How do I place an order?

Accepted Answer

Placing an order is simple, especially if you know exactly what you want and have all the information to get started. 
 
Choose your product, fill in the order form from its residing page and click to make your purchase. Immediately your purchase is directed through our easy-to-use self-checkout system via PayPal.
If you’re unsure where to start, our sales and graphics teams are here to work with you and help create the perfect design for your needs. Just visit our contact page and send us an email.

Question 4

What happens after I order my sign?

Accepted Answer

Once you check out, your design is sent to our production department where our design team and quality assurance technicians check it out to make sure it's ready to go to print. We then will send you a proof for approval if needed or schedule it to get printed and fabricated. Our quality team gives it another look to verify the quality and then send it on to shipping where it is hand-wrapped and packaged and turned over to UPS to be shipped to you. Print production for must of our products is 3-5 business days.

Question 5

How do I cancel an order?

Accepted Answer

Cancelling your order MUST be done within minutes of placing the order. Due to our automated ordering system most orders immediately go into our production process. Please contact us immediately after the order is placed if you wish to cancel your order. We cannot guarantee that your order can be cancelled.

Question 6

Are state taxes charged?

Accepted Answer

Yes, you will be charged sales tax based on the state in which you shipping to. Two things you can't avoid: death and taxes. We can't avoid 'em either.

Question 7

How do you need my artwork?

Accepted Answer

Artwork is the most critical component of your print job.  If your artwork is of poor quality, ultimately your finished printed product will be of poor quality. To avoid this issue and to get the best result from your artwork please visit File Preparation to learn how you should provide us with your artwork.

Question 8

What are your tshirt print area sizes?

Accepted Answer

To ensure you have the right dimensions for your design, we offer several choices of print sizes. Below are some of our sizes:
Standard – up to 13” x 15”
Jumbo – up to 16” x 23”
All Over – up to 28” x 30”

Question 9

What are your graphic design capabilities?

Accepted Answer

At The Print Boxx, we employ experienced advanced degree graphic designers and illustrators from some of the best art and design schools in the world. They’ve worked with varieties of print mediums with a focus on designing for marketing purposes.  Our creative design rates are $49.95/hr based on the complexity and extent of your project. If you’re having trouble determining exactly what you want for your design please contact us to discuss your design in detail so we can have a clear picture of what you want your design to achieve.

Question 10

Do you have minimums for orders?

Accepted Answer

No we don’t have minimums and we welcome orders of any size from one to one million on most services. However depending on the number of items in your order, the cost could be substantially less with larger quantities.  So you may want to take this into consideration when planning your order.

Question 11

Will you print this artwork?

Accepted Answer

We reserve the right to refuse an order if we find it to be of a questionable nature. We will not print artwork that promotes hate, racism, sexism, or other offensive materials.

Question 12

I have my own apparel, can you print them?"

Accepted Answer

Yes, we can print on most apparel as long as the fabric type is conducive to printing, and handling doesn’t cause a manufacturing problem or safety concern. Make sure you provide new unworn apparel with the tags remaining on garments.  Please advise us that you’ll be providing your own garments or textiles, and we’ll provide pricing for imprinting only.

Question 13

Will I see a sample before you run my order?

Accepted Answer

Although we don’t provide samples, we will send an electronic proof of your artwork before we begin production. This proof will show you ink colors, image sizes, and general placement. We will not begin production on your order until we have your approval of this proof.

Question 14

When will my order be ready?

Accepted Answer

Our standard production time is 7 -10 business days from our receipt of full payment, the signed quote, and your artwork approval. Your order will enter into production the following business day after our receipt of all approvals, and we’ll send you an email with your jobs completion and delivery date.

Question 15

What are your charges for Rush Orders?

Accepted Answer

Our standard productions time is 7 to 10 business days depending on the service requested.  However we know there are times when our customers need a faster turn-around time on their order. We welcome rush orders and can produce your order in the following days rush:
5 Day Plus 25% of total
3 Day Plus 50% of total
2 Day Plus 100% of total
*Rush Services not available on all services

Question 16

How long does shipping take?

Question 17

What is your payment policy?

Accepted Answer

In addition to the signed quote and approval of proof, we also require payment in full to move your job into production. We accept most major credit cards as well as cash and checks. If paying by debit or credit there is a 3% payment processing fee added to the total. If paying by personal or business check, it must clear our bank prior to your job moving into production. Please take note of these payment details.

Question 18

Will you sponsor us and give us a discount on our order?

Accepted Answer

We’re unable to sponsor or provide a discount outside our normally low prices and seasonal specials.  If you require some form of sponsorship or assistance, please contact this organization who may be able to help.

Frequently Asked Questions